Shipping policy

Welcome to Medico Support. This Shipping & Delivery Policy describes how we handle shipping for all orders placed on our website, https://medico-support.com/.

1. Processing Time

  • All orders are processed within 1–2 business days (unless otherwise stated), once payment is confirmed.

  • Orders are not processed on weekends or public holidays.

  • During peak seasons or in case of high order volume, processing might take a bit longer. If there is a significant delay, we will notify you via email.

2. Shipping Cost & Free Shipping

  • We are pleased to offer free standard shipping on all orders. There is no minimum purchase required — shipping cost is included in the product price.

  • For customers who want faster delivery, expedited shipping options are available at checkout for an additional fee. The cost will depend on the shipping method you select.

3. Delivery Time Estimates

  • For our standard (free) shipping, delivery typically takes 7–10 calendar days from the date of purchase.

  • If you choose expedited shipping (paid), you may receive your order faster, depending on the service selected. Estimated delivery times for expedited shipping will be displayed at checkout.

4. Delivery Locations

  • We deliver to the shipping address you provide at checkout.

  • Please ensure your address is complete and accurate to avoid delays.

  • In case of any discrepancy in the address, you may be responsible for additional shipping costs or reshipping.

5. Tracking Your Order

  • After your order has been shipped, you will receive a shipping confirmation email with a tracking number (if applicable).

  • You can use this number to track the status of your package via the carrier’s website.

  • Please allow up to 48 hours for tracking information to become available, depending on the courier.

6. Customs, Duties & Import Taxes

  • Orders shipped internationally may be subject to customs duties, import taxes, or other fees imposed by the destination country.

  • These charges are not covered by Medico Support and are the responsibility of the customer.

  • We recommend you check with your country’s customs office to understand what additional costs might apply.

7. Damaged or Lost Shipments

  • Upon delivery, please inspect your package carefully. If the parcel is visibly damaged, you have the right to refuse acceptance.

  • If your order arrives damaged, or if it never arrives, please contact us immediately at [your contact email] with your order number and photos (if damaged).

  • We will work with the shipping carrier to resolve the issue and, if needed, arrange for a replacement or refund, subject to our return policy.

8. Shipping Restrictions

  • We reserve the right to refuse or cancel orders for certain locations, especially if shipping to P.O. boxes or remote locations is not supported by our carriers.

  • Exempt items: Some products may have specific shipping restrictions due to size, weight, or legal regulations. These will be clearly indicated on the product page.

9. Changes to This Policy

  • We may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping practices or carrier terms.

  • Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.