Legal notice

Terms & Conditions

Welcome to Medico Support. These Terms & Conditions (“Terms”, “Agreement”) govern your use of our website medico-support.com and the purchase of products offered through our online store. By accessing our website or making a purchase, you agree to be bound by these Terms. If you do not agree, please discontinue using the site.

1. General Information

Medico Support (“we”, “us”, “our”) is an online retailer offering health-related consumer products.
By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with the updated date.

2. Products & Availability

  • All products listed on our website are subject to availability.

  • We reserve the right to discontinue or modify any product at any time without notice.

  • Product images are for illustrative purposes; minor variations may occur.

  • Product descriptions are provided to the best of our knowledge but are not intended as medical advice.

3. Pricing & Payment

  • All prices on the website are displayed in [$ US Dollars] and include applicable taxes unless otherwise noted.

  • We reserve the right to correct pricing errors at any time.

  • Accepted payment methods will be displayed at checkout.

  • By placing an order, you warrant that the payment information provided is accurate and that you are authorized to use the selected payment method.

4. Order Processing

  • After placing an order, you will receive an order confirmation via email.

  • This confirmation does not constitute acceptance of the order.

  • We reserve the right to cancel or refuse any order for reasons including:

    • suspected fraud

    • incorrect pricing

    • product unavailability

    • incomplete or inaccurate order information

If an order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

For detailed information, please refer to our Shipping Policy.
Key points include:

  • Free standard shipping is available on all orders.

  • Standard delivery time is 7–10 days from the date of purchase.

  • You may choose expedited shipping at an additional fee.

  • Tracking information will be provided when available.

  • Shipping times may vary based on location and external factors.

International orders may be subject to customs duties or import taxes, which are the customer's responsibility.

6. Returns, Refunds & Exchanges

Your satisfaction is important to us. If you wish to return a product:

  • Please contact our support team within [3] days of receiving your order.

  • Products must be unused, in original packaging, and in the same condition as received.

  • Refunds will be issued to the original payment method once the returned item is inspected.

  • Shipping fees for returns are generally the customer’s responsibility unless the item arrived damaged or incorrect.

Certain products may be non-returnable for hygiene or regulatory reasons. These will be clearly stated on the product page.

7. Warranty

Unless otherwise stated:

  • Products come with a standard warranty covering manufacturing defects only.

  • The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

To submit a warranty claim, please contact our customer service team with photos and proof of purchase.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Medico Support is not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products or website.

  • We do not provide medical advice. Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease.

  • You assume full responsibility for the use of any product purchased on our website.

Some jurisdictions do not allow the exclusion of certain liabilities; in such cases, our liability is limited to the maximum extent permitted by law.

9. Privacy & Data Protection

We process your personal data according to our Privacy Policy.

  • Your information is used solely for order processing, customer service, and site functionality.

  • We do not sell or share your personal data with third parties except where necessary (e.g., shipping carriers).

  • By using our website, you consent to our data practices.

10. Intellectual Property

All content on our website, including text, images, logos, graphics, and design, is the property of Medico Support and protected by intellectual property laws.

You may not copy, modify, distribute, or reproduce any content without prior written consent.

11. Prohibited Activities

You agree not to engage in:

  • fraudulent or deceptive activities

  • interfering with website functionality

  • uploading harmful code or malware

  • using automated tools (bots, crawlers) without authorization

  • breaching security measures or accessing restricted areas

Violations may result in account suspension or legal action.

12. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only.

We are not responsible for the content, policies, or practices of third-party sites.

13. Governing Law

These Terms are governed by the laws of [Slovenia/jurisdiction].

Any disputes shall be resolved through competent courts in [Vrhovno Sodišče Ljubljana].

14. Contact Information

If you have any questions regarding these Terms, please contact us:

Email: medico.shop1311@gmail.com
Phone: +38668927889
Website: https://medico-support.com/